Return & Exchange

Return & Exchange Policy — VYOMTARA

1. Exchange Policy (Size, Fit & Colour)

We offer a strict Exchange-Only policy for issues related to sizing, fit, or colour. We do not offer bank refunds in these cases.

Exchange requests must be raised within 7 days of receiving your order, through our Returns Centre.
Exchange is subject to product availability.
Exchange Processing: Your new item is dispatched only after we receive the original product at our warehouse and it passes our physical quality verification.
Store Credit Option: If you do not want a replacement item, or the item you want is unavailable, we will issue Store Credit equal to your product price minus ₹200 towards return shipping. Example: on a ₹2,000 dress, you receive ₹1,800 as store credit. This credit works like a coupon code and can be used on any future order on our website.
Exchange Shipping Fee: A ₹200 return shipping fee applies to all exchange requests, whether the original order was Cash on Delivery (COD) or Prepaid. For a direct item-for-item exchange this fee is payable before the exchange is processed; where store credit is issued, it is deducted from the credit amount.
Condition of Items: All items must be unused, unwashed, unworn, and returned in their original packaging.
Mandatory Tagging: The NO RETURN SEAL and all June 9 Clothing branding tags must be fully intact and attached to the garment. If these tags are removed or tampered with, the exchange will be rejected.

2. Return Policy

Returns are accepted only where the fault is ours. We will accept a return in the following two cases only:

Wrong Size Dispatched: You ordered one size and we shipped a different size (for example, you ordered S and received M or L).
Manufacturing Defect: The garment has a genuine manufacturing fault such as a stitching defect, fabric flaw, broken zip or fastening, or a printing/dyeing error.

Returns will not be accepted for change of mind, fit preference, colour preference, or because the product did not meet personal expectations. In those cases, only the exchange or store credit options under Section 1 apply.

Return requests must be raised within 7 days of delivery through our Returns Centre, with clear photos or video of the issue.
The item must be unused, unwashed, unworn, in original packaging, with the NO RETURN SEAL and all brand tags intact.
Once approved and verified at our warehouse, we will send the correct size or a replacement piece at no extra cost to you. No return shipping fee is charged when the error is ours.

3. Damaged or Defective Items

We maintain strict quality checks and record a video of every product before it is shipped. If you receive a damaged or defective item, we are happy to facilitate a replacement, subject to the following:

Mandatory Unboxing Video: We strongly recommend recording a clear unboxing video when opening your package. This helps us process damage claims instantly.
Video Proof Required: To report a damaged item you must provide a clear video of the damaged product, preferably the unboxing video. We will verify this against our internal pre-shipping video records.
Tagging: Even if the product is damaged, the plastic tag and all original brand tags must remain intact. Do not remove the tags before recording the video.
Once verified by our support team, a reverse pickup will be initiated and the replacement shipped to you at no additional charge.

4. Refunds & Store Credit Terms

We do not offer standard bank refunds for exchanges or change-of-mind requests. Our policy by payment method is as follows:

Cash on Delivery (COD) Orders: We do not issue bank transfers for COD orders under any circumstances. If an exchange cannot be fulfilled or is not desired, you will be issued Store Credit, a Discount Coupon, or a Gift Card. ₹200 will be deducted from the product price and the balance issued as your credit.
Timeline: Store credit is issued after we receive the returned product at our warehouse, it passes physical verification, and the COD amount is settled into our bank account.
Prepaid Orders (Our Error or Damaged Items Only): If you received a wrong size, a manufacturing defect, or a damaged product on a prepaid order and do not want a replacement, we can process a refund to your original payment method, with no deduction, as the error is ours.
Timeline: Bank transfers take 7–10 working days after we receive the returned product, physically verify the issue, and the original payment is settled in our bank account.
Prepaid Orders (Size, Fit or Colour Exchange): Store credit only, with ₹200 deducted. No bank refund is issued.
Store credit is valid for 6 months from the date of issue and can be redeemed in one or more orders on june9clothing.com.

5. Non-Exchangeable & Non-Returnable Items

Items purchased during a BOGO Sale (Buy 1 Get 1 Free), BYOB (Build Your Own Box), or any promotion where free products are included.
Highly discounted products and clearance sale items.
Products where it is evident that the item has been worn, washed, torn, altered, or soiled by the customer.

6. Self-Shipping Process

If reverse pickup service is not available at your pincode, we will ask you to self-ship the product to us securely. We will credit ₹150 towards your self-shipping cost as store credit once the product passes our warehouse quality check.

Warehouse Address: June 9 Clothing LLP, C/o Desert Crafts, 2nd Floor, C Block, F-202-204, RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan 302020, India

Email: contact@vyomtara.com
Phone/WhatsApp: 9509575578